Staff
Name: GRACE EDEM ALIFO
Position / Role: HEAD OF CLIENT SERVICE UNIT
Posted January 25, 2020 By @udema_mis
Last updated March 10, 2021, February 27, 2022 and January 2023 By @udema_mis
CALL US NOW ON: 0322-191104 or 033 222 9145
The Client Service Unit
The Client Service Unit exist to attend to enquiries and address complaints and issues of clients and stakeholders of the District. It also aims at informing, educating and updating the people on diverse issues relating to Government policies and developmental matters. The Unit is therefore responsible for information dissemination on a regular Basis. This is in fulfilment of the Vision and Mission Statement of the Upper Denkyira East Municipal Assembly.
Modalities
In the Assembly’s quest to satisfy its client, the client service unit receives and processes complaints and enquiries in an administrative format through the coordinating efforts of the various sub-structures and the public relation and complaint committee, as well as, the relevant departments.
Mediums of Information Dissemination
Website
The Client Service Unit in collaboration with the IT unit of the Assembly developed a service charter which immaculately defines the roles of every Department and Unit under the Government. It also encompasses the detailed profile of the District in respect of its geographical and made cultural settings. The service charter is made available on the website of Upper Denkyira East Municipal Assembly. (https//:udema.gov.gh) In essence, this platform serves as a “One-Stop-Shop” for obtaining all information’s relating to the Municipality.
Radio/FM Stations
The Client Service Unit is in regular collaboration with the Local Radio Stations in the facilitation of information dissemination on the airwaves. The Four major Radio Station found within the District are “Solar”, “Spark” , “Visa” and “Denkyiraman Radio”
Notice Boards
The Client Service Unit makes it a mandate to advertise current and pertinent issues emanating from the Municipality on Notice Boards. These notice boards are scattered at vantage points and localities within the Municipality and in every community for easily accessibility of information by our stakeholders.
The Information Van
The Municipality Assembly in constant collaboration with the Municipal information office makes use of the operationalization of the Megaphone to disseminate information by driving through the Municipality with a van labelled “the information van”.
Town-Hall Meetings/Public Hearing
Town hall meetings and Public hearings are platforms designated for sensitization, education and information dissemination. It also aims at gathering public opinion by allowing a section called “Open Forum”. Opinions gathered here are noted down, deliberated upon and actions taken of decisions made through issues arising from such meetings.
It is imperative to note that the Client Service Unit had long been in existence under the Ministry of Local Government. However, it was enforced by the directive from the office of the Head of Local Government Service in the year 2015-2016 and it perform subjected to vigorous assessment by the Functional Organizational Assessment tool, to ensure quality service delivery.
CONTACT: 0242310509
